Communicating in a Simple Language

The secret to effective communication in the workplace is to use simple language. Regardless of whether you are communicating through email, presentations or reports, your message should be direct and easy to understand. Most often people complain of miscommunication or the lack of communication in the workplace.

This could be in the form of a badly written email, an unsuccessful sales pitch or a report that does not convey the required information. The primary reason for this is that most of our communication is heavily veiled in complex language. We often make the mistake of using technical words and phrases to communicate with people who are not expected to understand their meaning.

Sometimes, the message may be so long and rambling that the meaning may get lost somewhere along the way. The answer to communicating better is to use simple language. The chances of getting the wrong message across get minimized when your language is direct and straightforward. People usually try to communicate a technical topic through technical jargon. On the contrary, the same message is more likely to be clearly understood when explained in simple everyday language.

When you buy an appliance at a store, the sales person is most likely to explain the features and the working to you in a way that you can understand clearly. Now imagine if they had tried using technical terms and words to communicate the same piece of information. The chances of you buying the appliance are greater in the first instance when you did not have to try hard to decipher what the sales person was saying.

Just because you are used to certain terms and phrases in your daily work does not mean that everyone will understand the terminology. While communicating do not take jargon for granted. Try to make your communication as clear and uncomplicated as possible so it reaches the maximum number of people.

Children’s books are a good example of the use of simple language. Even complex technical subjects like the working of a space shuttle or the parts of an aircraft are explained in children’s books through simple words and phrases. Despite the fact that the writer has refrained from using complex terms you will still be able to grasp the meaning and perhaps learn something new. This proves that it is possible to convey information even of a technical nature without using high-flown and complicated words and phrases.

Controversial Topics In The Workplace

Background

During college, I was given the opportunity to intern with a company called FCSI (Food-service Consultants Society International). This company offers design and management consulting services, specialized in the food-service and hospitality industry, across the world. In FCSI, there are divisions throughout the world and here in the States we are known as FCSI The Americas (includes Canada, U.S.A., Mexico, and South America).

While doing these internships, I can be apart of the Nashville, TN conference and Denver, CO Conference. During these conferences consulting firms come in and learn about things that are up and coming for the food-service industry. Or they learn about new resources to help their company grow. They also get to enjoy networking events during the evening hours.

Layout of Conference planning

Roughly a year out from the conference, all staff and Conference planning committee members fly to the destination of the conference and explore the city. During this time, all members and staff get to check out offsite locations for networking events for the nights of the conference, along with having an all day meeting deciding what topics will be offered for discussion at the Conference in the following year. For this topic, we will only look at the event that took place in Denver, CO which took place from April 19-21.

The Problem Arises

There is no coincidence that the conference would fall on April 20 and knowing that cannabis is legal in Colorado. The committee thought that since cannabis is a big topic about becoming legal, that many consultants would need to know how to design a kitchen to expand their business. They figured bringing someone in to talk about their design of their kitchen and how they prepare things would be an awesome topic for a keynote speaker.

A couple of weeks later, my boss received an email from an FCSI The Americas board member stating her concern with the cannabis topic. She thought that it was not relevant and the committee was making our company into a mockery because the conference is going to be held on 4/20. She also thought that the committee was wanting to promote the drugs and have whatever speaker we have bring in edibles that they would have ready in said kitchen. My boss brought it to the staffs attention that this particular board member had a history with cannabis and did not want it to interfere with her life again. She was afraid that not everyone would enjoy listening to the topic for a keynote session anyway. Out of all the board members, she was the only one who had an issue with this session.

Finding a solution

After receiving this email from the board member, my boss set up a conference call with the Conference planning committee. During this call, he explained the email he received and asked the committee to figure out a solution. Since his staff was just coordinating the conference, it was the committee’s choice on what they want to learn. After speaking on the phone for a while, the committee came up with 2 options.

Eliminate the topic completely and find a new keynote

Move the cannabis topic from a keynote speaker to a breakout session, so the people who would feel uncomfortable about the topic would not have to attend.

All the conference planning committee members agreed the cannabis topic needed to stay, but just moved into a breakout session. Doing this gives people the choice of attending the session or not. and they speaker will only educate about kitchens and how they need to be designed. Many consultants were already creating kitchens for clients. They need to incorporate this topic into the conference. Everyone decided that it be part of the breakout sessions.

To present their choice to the board, the committee chair wrote a letter explaining why they wanted to keep it and that it would not be geared toward “drugs are good” idea.

Conclusion

The problem was very childish, but even controversial topics need to be addressed. They need to be presented in the right way, but they should be talked about if it has to do with your line of work. The conference planning committee did a noble thing by taking the cannabis topic out of the keynote slot and sliding it into a break out session instead.

How Do Poor Communication Skills Affect Your Business?

Communication plays an important role in every business and is one of the most important skills that determines the success or failure of a business. Therefore, effective communication is necessary if you want to take your business to the next level. And to develop such skills, skill development training is provided.

Whether it is oral or written, lack of communication can greatly impact the productivity of the company. For this, your organisations should always appoint professionals that have excellent communication skills. Poor communication may also affect the business relationship, thereby leading to the failure of the business. However, to solve the communication problem, you first need to know how poor communication may impact your business. So here we have listed below a few points that will help you understand the negative effects of poor communication.

1. Lower efficiency

The efficiency of your organisation or any specific department can be obstructed due to poor communication. The flow of work will be affected with uninformed presentations, vague email messages or other documents with errors that will need correction. Thus, effective communication skills are crucial for the success of your business and so you should provide employability skills training to your team. Such skills are necessary for successful completion of a project, without which the completion will be inefficient to complete.

2. Employee morale

Business communication skills motivate the employees to work for better productivity. To promote employee productivity, a highly collaborative and communicative environment is essential. Lack of communication skills will demotivate the employees and they will lack enthusiasm to perform better. Also, it will demoralize the listeners as they will be forced to sit through boring presentations and listen to instructions that will rather confuse them. This is why skill development training is necessary for better performance of the employees and for clearer message.

3. Decreased innovation

A company can contribute immensely to the development of the society with its innovation. However, poor communication skills can cripple the capacity and innovation of the company to contribute positively to the society. This is because only effective communication can help in innovating new ideas. For this employability skills training is essential.

Thus, you must have by now realized how important good communication skills are for the success of a business. Therefore, most of the organisations are offering training to their employees for better productivity and benefit of the business.

There are companies that offer skills development training and you can opt for a well-known company among them.